Incorrect or Damaged Items?

We take pride in quality service and products. If you received product in less than excellent condition, read on!

All exchanges and replacements will be conducted at no expense of the customer with this simple 3 STEP process. Thank you for your patience and business.

1. Send an Email

To replace damaged or incorrect items, send each of the following to contact@lanovabeauty.com.

  • Name
  • Order #
  • Photos of package you received(if possible) as well as photos of the individual products
  • Names of incorrect products or damaged items

2. Receiving The New Package

  1. A new shipment with replacement items will be sent to you within 3 days of receiving your email.
  2. The refund will appear in your account within 3 days by the same method of original payment.

3. Shipping Out

  1. You will find a prepaid return shipping label included in the new package.
  2. Pack the returning items in box and seal closed.
  3. Tape the return shipping label to the top and drop off at the post office.